Q: Do you have a brick and mortar store?
A: We sure do! Come visit us at 816 E. Warrington Ave., Pittsburgh, PA
Q: I am a local customer, can I pick up my order to avoid shipping costs?
A: You prefer to shop in your jammies, huh? Go ahead and enter code SHOPLOCAL at checkout. We'll prep your order and hold it at the shop for pickup during regular business hours. We'll let you know when your order is ready!
Q: I want a specific fabric or item that I don't see on your site, can you special order it for me?
A: At this time, we do not take special internet orders. However, we do have some additional inventory in our shop that may not be listed online. You can always call us or stop in to see if we have what you're looking for. If one of our usual items is currently out of stock and you’d like to see it back in the shop, do let us know and we can tell you if and when you can hope to see it in stock again.
Q: Can I order a fat quarter cut of fabric?
A: Fat quarters (a quarter of a yard cut to approximately 18″x22″) are appropriate for quilting and mid-weight fabrics, but some of the apparel fabrics we will not offer as fat quarters. If you wish to purchase a fat quarter, simply purchase a quarter yard and notify us of your request in the comment section when placing your order.
Q: What is double gauze?
A: Double gauze is two layers of of gauze that are woven simultaneously. While a single layer of gauze is very sheer, the double layer allows the fabric to be suitable for clothing. Double gauze is ideal for summer apparel and baby clothes as it is lightweight, airy, and very soft to the touch. Don’t limit yourself to using double gauze for clothing as it also ideal for lightweight quilts, blankets, and scarves. You can easily find Spool’s double gauze offerings by clicking here.
Q: Will I be charged sales tax on my fabric purchase?
A: Pennsylvania residents will be charged a 6% sales tax on purchases with the exception of apparel fabrics. If you reside in Allegheny County, you will also be charged an additional 1% local sales tax.
Q: I have a problem with my online order, what should I do?
A: We know technology isn’t always perfect. We are more than happy to confirm if your order came through correctly or to assist you in any way! You can always email us directly at email@example.com or give us a call at 412.481.1985.